Privacy Policy
Impact Health Institute ("Impact Health," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website, respond to our ads on Facebook or Instagram, or submit a form (including Meta Instant Forms and Messenger forms), and how we use and protect it.
By submitting your information, you agree to the practices described in this policy.
Information we collect
Information you give us. When you fill out a form, we may collect:
Your name, phone number, and email address
Your answers to our questions, such as the activities you want to get back to, care you have tried before, and when you want to get started
Information collected automatically. When you interact with our ads or website, we and our advertising partners may collect technical information such as your device type, browser, IP address, pages visited, and how you interacted with an ad. This is collected through cookies, pixels, and similar technologies.
Information from Meta. When you submit a Meta Instant Form, Meta may pre-fill fields with information from your Facebook or Instagram profile. You can review and edit that information before submitting.
How we use your information
We use your information to:
Contact you about scheduling an evaluation or answering your questions
Understand your goals so we can prepare for your visit
Send appointment reminders and information about our services
Measure and improve our advertising and website
Comply with legal obligations
Calls, texts, and emails. By submitting a form, you agree that Impact Health may contact you by phone call, text message, or email at the contact information you provided, including about scheduling and our services. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of texts or HELP for help. Consent is not a condition of receiving care.
How we share your information
We do not sell your personal information.
We share information only with:
Service providers who help us run our business, such as our scheduling, customer relationship management (CRM), messaging, and email platforms. They may use your information only to provide services to us.
Advertising platforms such as Meta, which collect information about ad interactions under their own privacy policies. See Meta's Privacy Policy.
Legal authorities when required by law or to protect our rights, patients, or the public.
Mobile phone numbers and text messaging opt-in consent are never shared with third parties or affiliates for their own marketing purposes.
Health information
Please do not include detailed medical information in our forms. Our forms are for scheduling only. Once you become a patient, any health information you share during care is protected under our Notice of Privacy Practices, as required by HIPAA, which we provide at your first visit.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Data retention
We keep form submissions only as long as needed to contact you and for our legitimate business and legal purposes, then delete or anonymize them.
Your choices
Opt out of texts: reply STOP to any message.
Opt out of emails: use the unsubscribe link in any email.
Access, correct, or delete your information: contact us using the details below.
Ad preferences: manage how Meta uses your data in your Facebook or Instagram ad settings.
Children
Our forms and ads are intended for adults 18 and older. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
Impact Health Institute
5619 NW 86th St, Suite 500
Johnston, IA, 50131
Phone: 515-303-0795